Cancellation related to COVID-19:

The Chalet la Pause de l’Ours agrees to full refund* of all monies already incurred, in the government travel restriction or a positive case among tenants (upon presentation of a positive PCR test result). In the absence of a government travel restriction or a positive case among the tenants, the cancellation will be made according to the cancellation policy listed in our online booking conditions or on the rental contract.

*Except for a 25€ online payment commission fee. 

Contact and reservation:

Our response times are not extended by COVID-19, you can always contact us by phone, live chat and email, via the contact page.

Booking is not suspended, you have the possibility at any time to book directly online or to contact us for assistance.